In order to meet the rigorous standards required to retain our NSI Membership which is paramount to our business, Logic have rolled out a robust ‘Integrated Quality Management System’ in line with ISO9001:2008.
This provides a common framework for continuous improvement, and our work on corporate social responsibility will frame our activities.
Our strategy is to undertake the design, installation, commissioning and maintenance of electronic security and fire systems in accordance with best professional practice and at a reasonable financial return.
The key to success in our competitive environment is to continually strive to increase customer satisfaction and to this end:-
The company is a recognised NACOSS and NSI Gold installer and therefore all employees are committed to meeting the regulatory, legal and environmental expectations of the industry that have been agreed by insurers, police, fire brigade, professional institutions and relevant trade associations.
The company provides an environment to encourage employees at all levels to direct their abilities to the benefit of the organisation and their own personal satisfaction; such a policy attracts the best people in our field.
Management keep abreast of technological changes and innovations that may be of benefit to existing markets and provide a direction to new business areas.
Measures are in place in essential core areas of the business, which indicate how well the business is performing. This includes not only basic business measures of cash flow, sales, capital expenditure etc but also complaint resolution criteria, false alarm statistics and contractual obligations such as routine maintenance achievement and call out response times. Additionally, data is gathered to determine success in continually satisfying the expectations of the customer.